The structure of my workflow based on Double Diamond and adapted to a design perspective focused on my daily needs. You can find a version of my Miro template here. These phases work as a map and I use to organize my thoughts and create a vision and documentation of my creative process.
Service design workflow
Empathize
“Empathy is our ability to see the world through other people’s eyes”. Deepen user issues and needs:
Research, Interviews, Data analysis, CS Tickets, Journey Map…
Define
Define scope, metrics, and give visibility for high-impact opportunities to be explored.
Insights, Problem statement, CSD Matrix, How Might We…
Ideate
“Represents a process of “going wide” in terms of concepts and outcomes”.
Rethink flows, Brainstorming, Co-creation Workshops…
Prototype
Understand the correct timeline for prototyping to avoid costly mistakes such as becoming too complex.
Wireframes, Figma mockups, Critiques, User tests…
Test, Launch and Documentation
Gradual releases according to users’ approval and ongoing analysis to ensure the performance.
Specs definition, AB Test, User interviews, Analytics…
